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Second Line PayOps Agent

Hybrid
  • Sofia
BGNĀ 42,359 - BGNĀ 52,444 per yearSupport & Operations

Ready to make a difference?

We aim to provide our users with a seamless and stress-free banking journey, prioritizing adherence to legal standards while safeguarding their funds šŸ’° As a Second Line PayOps Agent, you'll join our forces inĀ promptly resolving any of our user'sĀ payment issues (outgoing or incoming)Ā and ensuring their protection in case of disputes with merchants.

Take ownership

Make Life Easy for our users by makingĀ data-driven decisions with a user-centric approach šŸ¤

  • Become a Sherlock Holmes for missing payments and close those cases
  • Help resolvingĀ card transactions disputes between users and merchantsĀ 
  • Provide a top-notch service at all timesĀ when interacting with our users
  • Be on the look out, putting your research and analytic skills to work, to constantly improve our user's experience

This challenge is perfect for you if

  • You speak English fluently andĀ haveĀ strong communication skills, while showingĀ empathy
  • You're a problem solving enthusiast, and can prioritize your work when needed
  • You thrill at leading thorough investigations, using your attention to detail for efficient resolution
  • You already have a advantage if you're familiar with the financial/banking sector, and if terms like KYC, KYB, payment and compliance operations ring a bell


Your space to perform

We give you the space and the tools you need to succeed šŸ’ŖšŸ¼

šŸ¤Ÿ Join forces with great colleagues across the globe to revolutionize banking

šŸŒŸ Make lasting impact by working on complex & exciting challenges

šŸ“š Accelerate your career growth with bunq Academy and learning budgets

ļ¹© A competitive gross monthlyĀ base salary between BGN3,268 - BGN4,047

šŸŽÆ Bonus potential based on the impact you make

šŸ’ø Monthly contributions to your phone and internet bills

šŸ’» A Macbook to keep with you while you're with us

šŸ‘©ā€šŸ’» Working hybrid & earn Digital Nomad perks over time

šŸšŒ Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices šŸŒ³)

šŸŖ Lunch and snacks at the office, vegan options included

šŸš“ā€ā™€ļø Stay fit & healthy with a Multisport gym card

āš•ļø Private health insurance, just in case

šŸ» Friday drinks, team events, and other celebrations - bunq style!

Hybrid
  • Sofia
BGNĀ 42,359 - BGNĀ 52,444 per year
Support & Operations

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Hybrid
  • Sofia
BGNĀ 42,359 - BGNĀ 52,444 per year
Support & Operations

Good to know

Your journey

How do you become a bunqer? It all starts with a few quick tests that allow us to determine if bunq is a fit for you. If the results show that weā€™re a match on these fronts, we take it a step further and explore specific roles together. Before we decide on making you an offer, youā€™ll get a chance to show your skills on your Get Shit Done day.

What to expect from the tests

To kick off Ā your application, weā€™ll first help you check if bunq is the right environment for you to succeed. Our bunq assessment takes approximately 30 minutes and includes 2 tests: an abstract reasoning test and a personality test (MBTI). If we match here, weā€™ll move on to the next test - this is related to your skills, and differs per role.