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Payments Investigator - Bulgaria

SofiaSupport & Operations

Ready to make a difference?

Use your investigation and analytical skills to protect our users from illegitimate charges. Banking revolution needs you to ace processes fast and accurately while making sure payment disputes are resolved. Up for the task? Kick off your application by taking our assessment and find out if bunq is your perfect match!


Take ownership

Make Life Easy for our users by optimizing payment processes and keeping them safe from illegitimate charges. 



  • take full ownership over payment disputes and investigations

  • analyze and optimize payment processes

  • create unique dispute-recovery solutions

  • protect bank of the Free and our users from illegitimate charges


This challenge is perfect for you if

  • You’re solution-oriented and Sherlock Holmes of payments investigation
  • You take full ownership of payment disputes and investigations
  • You analyze and optimize payment processes
  • You create unique dispute-recovery solutions
  • You protect both bunq and our users against chargeback liabilities 


We set you up for success

We give you the space and the tools you need to succeed.


  • Salary and stock options that grow as you grow
  • Great colleagues that share your mindset
  • Working remote possibilities that only get better with time
  • We support your learning, growth and fitness with a personal development budget and a wellness program

We’re an equal opportunity employer. No matter who you are, where you’re from, who you love, follow in faith, disability status, ethnicity or the gender you identify with, you’re welcome at bunq!

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Your journey

How do you become a bunqer? It all starts with a few quick tests that allow us to determine if bunq is a fit for you. If the results show that we’re a match on these fronts, we take it a step further and explore specific roles together. Before we decide on making you an offer, you’ll get a chance to show your skills on your Make A Difference day. ‍

Click here for a full overview of our hiring process.

What to expect from the tests

To kick off  your application, we’ll first help you check if bunq is the right environment for you to succeed. Our bunq assessment takes approximately 30 minutes and includes 2 tests: an abstract reasoning test and a personality test (MBTI). If we match here, we’ll move on to the next test - this is related to your skills, and differs per role.