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Payment Operations Team Lead

SofiaSupport & Operations

Ready to make a difference?

Our challenge is to provide our users with a hassle-free banking experience, while ensuring they don't have issues with payments. This is your chance to lead the PayOps team to better serve our users, making sure users can trust bunq to be the bank that Makes Life Easy.

Do you have what it takes to make a difference?

Then test your bunq fit to start your application. 🚀

This challenge is perfect for you if

Before we talk about how you can make a difference in this role, we first want to help you find out if bunq is the environment for you to succeed.

Role specific skills

For you to be successful as a Payments Operations Team Lead, you need a couple of hard skills. Prove to us that you’ve got what it takes is by testing your skills.

It takes roughly 30 minutes and focuses on 3 areas:

  • Leadership & people management

  • Critical thinking

  • Problem solving

Skills we’re looking for:

  • A deep understanding of payments, disputes and chargebacks

  • Proven record of leading a high-performing team that always delivers their KPIs and improves user experience

  • A knack for process optimization and automation

  • Having a great overview and taking ownership over all user payments operations and minimize issues

  • Making our users feel safe when paying with their bunq card, by smoothly helping them with potential disputes to recover their funds

Your space to perform

We give you the space and the tools you need to succeed.

  • Salary and stock options that grow as you grow
  • Great colleagues that share your mindset
  • Working remote possibilities that only get better with time
  • We support your growth with a personal development budget
  • Fitness programm and health insurance

We’re an equal opportunity employer. No matter who you are, where you’re from, who you love, follow in faith, disability status, ethnicity or the gender you identify with (tell us your pronouns), you’re welcome at bunq.


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Your journey

How do you become a bunqer? It all starts with a few quick tests that allow us to determine if bunq is a fit for you. If the results show that we’re a match on these fronts, we take it a step further and explore specific roles together. Before we decide on making you an offer, you’ll get a chance to show your skills on your Make A Difference day. ‍

Click here for a full overview of our hiring process.

What to expect from the tests

To kick off  your application, we’ll first help you check if bunq is the right environment for you to succeed. Our bunq assessment takes approximately 30 minutes and includes 2 tests: an abstract reasoning test and a personality test (MBTI). If we match here, we’ll move on to the next test - this is related to your skills, and differs per role.