Operational Performance Lead
AmsterdamSupport & Operations
Ready to make a difference?
When our users encounter an issue or want to sign up with bunq, our Superguides are there for them to Make Life Easy. Superguides are coached by their Leads so that they can help in an effective and empathetic manner. Your challenge is to train and coach these Leads in guiding their team members, with a focus on continuous growth for better results towards our user!
Do you have what it takes to make a difference?
Kick off your application by taking our assessment and find out if bunq is your perfect match! 🚀
Take ownership
As a Lead, you will be responsible for the KPI performance of the First and Second Line teams (Support, KYC, Compliance, Payments). To reach operational excellence, you will be leading, coaching and training the Leads of these teams on a daily basis to:
- Increase the performance of their teams by focusing on personal and team growth.
- Deeply embed a Contact Quality mindset as the number one priority.
- Guide their teams in the changes that will be brought by increased automation of process execution.
This challenge is perfect for you if
You have:
- Excellent training and coaching skills, focusing on change management.
- Knowledge of the challenges of Operations, preferably in banking and/or customer service.
- Focus on individual growth while growing business results.
- The ability to travel to our offices abroad to work on site.
We set you up for success!
We give you the space and the tools you need to succeed.
Salary and stock options that grow as you grow
Hybrid working possibilities that only get better with time
Work from our office - we cover part of the transport costs, even if you cycle
3-2-1 Bonus: Earn a bonus of 100 EUR extra per month
We support your learning (€2,500 per year study budget), growth, and fitness progress with a wellness program and a fierce discount with OneFit
A Macbook to keep with you while you're with us
Fabulous in-house chefs cooking delicious lunches and dinners
Friday drinks and other celebrations - bunq style!
We’re an equal opportunity employer. No matter who you are, where you’re from, who you love, follow in faith, disability status, ethnicity or the gender you identify with, you’re welcome at bunq!
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Thank you!
Your submission has been received, we'll send you an email shortly. Good luck 💪
Your journey
How do you become a bunqer? It all starts with a few quick tests that allow us to determine if bunq is a fit for you. If the results show that we’re a match on these fronts, we take it a step further and explore specific roles together. Before we decide on making you an offer, you’ll get a chance to show your skills on your Make A Difference day.
What to expect from the tests
To kick off your application, we’ll first help you check if bunq is the right environment for you to succeed. Our bunq assessment takes approximately 30 minutes and includes 2 tests: an abstract reasoning test and a personality test (MBTI). If we match here, we’ll move on to the next test - this is related to your skills, and differs per role.
