Online Support Guide - Bulgaria

Use your communication power and problem-solving skills to Make Life Easy for our users, providing them with the best online support on every social platform. Up for the task? Kick off your application by taking our assessment and find out if bunq is your perfect match!

Take ownership

• Locate and help our valuable users with the issues they report on a daily basis by providing them with accurate, valid and complete information 

• Engage with, moderate and assess user feedback on social media platforms to keep discussions constructive 

• Respond to reviews while developing and documenting knowledge into helpful content

• Make it easy for users to interact with each other and find answers to their questions themselves on Together by facilitating and growing a healthy online community

• Take the extra mile to engage our users while providing exceptional support

• You're a master at using the written word and are a near-native English speaker 
• You can listen, investigate and pinpoint the source of the problem. Then fix it!
• You're tech-savvy, and can browse across a variety of social platforms to keep our users happy

Your space to perform

We give you the space and the tools you need to succeed.

• Salary that grows as you grow
• Performance bonus up to 250 BGN per month
• Earn extra monthly bonus of 100 BGN by supporting bunq's social posts and using bunq as your daily bank
• A Macbook to keep with you while you're with us
• Hybrid working possibilities that only get better with time
• We support your learning and growth with a yearly personal development budget of €1,250
• MultiSport card completely free of charge
• Food & snacks in the office
• We'll arrange private health insurance for you
• Friday drinks and other celebrations - bunq style
  

We’re an equal opportunity employer. No matter who you are, where you’re from, who you love, follow in faith, disability status, ethnicity or the gender you identify with (tell us your pronouns), you’re welcome at bunq.