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Online Support Guide - Netherlands

Amsterdam/RotterdamSupport & Operations

Ready to make a difference?

Use your communication power and problem-solving skills to Make Life Easy for our users, providing them with the best online support on every social platform. Up for the task? Kick off your application by taking our assessment and find out if bunq is your perfect match!

Take ownership

  • Locate and help our valuable users with the issues they report on a daily basis by providing them with accurate, valid and complete information 
  • Engage with, moderate and assess user feedback on social media platforms to keep discussions constructive 

  • Respond to reviews while developing and documenting knowledge into helpful content

  • Make it easy for users to interact with each other and find answers to their questions themselves on Together by facilitating and growing a healthy online community

  • Take the extra mile to engage our users while providing exceptional support

This challenge is perfect for you if

  • You're a master at using the written word and are a near-native English speaker 
  • You can listen, investigate and pinpoint the source of the problem. Then fix it!
  • You're tech-savvy, and can browse across a variety of social platforms to keep our users happy
  • You're available 28 hours/week on evening (6 - 11pm) and weekend (9 - 4pm or 4 - 11pm) basis

We set you up for success

We give you the space and the tools you need to succeed

  • Salary and stock options that grow as you grow

  • Hybrid working possibilities that only get better with time

  • Work from our office - we cover the transport costs, even if you cycle

  • 3-2-1 Bonus: Earn a bonus of €100 extra salary per month.

  • We support your learning (€2.500 per year study budget), growth, and fitness progress with a fierce discount with OneFit

  • A Macbook to keep with you while you're with us

  • Fabulous in-house chefs cooking delicious lunches and dinners

  • Friday drinks and other celebrations - bunq style!

We’re an equal opportunity employer. No matter who you are, where you’re from, who you love, follow in faith, disability status, ethnicity or the gender you identify with, you’re welcome at bunq!


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Your journey

How do you become a bunqer? It all starts with a few quick tests that allow us to determine if bunq is a fit for you. If the results show that we’re a match on these fronts, we take it a step further and explore specific roles together. Before we decide on making you an offer, you’ll get a chance to show your skills on your Make A Difference day. ‍

Click here for a full overview of our hiring process.

What to expect from the tests

To kick off  your application, we’ll first help you check if bunq is the right environment for you to succeed. Our bunq assessment takes approximately 30 minutes and includes 2 tests: an abstract reasoning test and a personality test (MBTI). If we match here, we’ll move on to the next test - this is related to your skills, and differs per role.