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KYC Team Lead (Workforce, Quality and Training) - Bulgaria

SofiaSupport & Operations

Ready to make a difference?

Make Life Easy for our users by taking away the hassle of money admin. When getting started, our users expect to get their bank accounts in 5 minutes. This is your chance to lead a KYC team to meet the 5 minute signup promise, and own the processes and tools that allow them to deliver on this promise while staying compliant with laws and regulations. Up for the task? Kick off your application by taking our assessment and find out if bunq is your perfect match!

Take ownership

Make Life Easy for our users by leading our KYC team and optimizing their processes.

  • Improve team performance, lead & grow the team ensuring KPI's are always on target
  • Maintain & improve reporting quality and assurance with regard to user onboarding
  • Ensure effective workforce planning in response to user onboarding needs 
  • Provide smooth training process for your team members

This challenge is perfect for you if

  • You're a natural born leader and can lead a diverse group of people effectively 
  • You have a deep understanding of the KYC and CDD processes, with lead experience in KYC/Quality Control
  • You have a proven record of leading a high-performing team that always delivers their KPI's
  • You provide smooth training process for your team members until they achieve their goals outstandingly  
  • You balance effective workforce & efficient budgeting in response to user onboarding needs
  • You have a great overview and take ownership over all user KYC operations

We set you up for success

We give you the space and the tools you need to succeed.

  • Salary and stock options that grow as you grow
  • Earn extra monthly bonus of 100 BGN by supporting bunq's social posts and using bunq as your daily bank
  • A Macbook to keep with you while you're with us
  • Hybrid working possibilities that only get better with time
  • We support your learning and growth with a yearly personal development budget of €1.250
  • MultiSport card completely free of charge
  • Food & snacks in the office
  • We'll arrange private health insurance for you
  • Friday drinks and other celebrations - bunq style

We’re an equal opportunity employer. No matter who you are, where you’re from, who you love, follow in faith, disability status, ethnicity or the gender you identify with, you’re welcome at bunq!


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Your journey

How do you become a bunqer? It all starts with a few quick tests that allow us to determine if bunq is a fit for you. If the results show that we’re a match on these fronts, we take it a step further and explore specific roles together. Before we decide on making you an offer, you’ll get a chance to show your skills on your Make A Difference day. ‍

Click here for a full overview of our hiring process.

What to expect from the tests

To kick off  your application, we’ll first help you check if bunq is the right environment for you to succeed. Our bunq assessment takes approximately 30 minutes and includes 2 tests: an abstract reasoning test and a personality test (MBTI). If we match here, we’ll move on to the next test - this is related to your skills, and differs per role.