Customer Support (Dutch) - Amsterdam/Rotterdam
AmsterdamSupport & Operations
Ready to make a difference?
Use your communication power and problem-solving skills to Make Life Easy for our users, provide them the best support by solving every single online ticket. Up for the task? Kick off your application by taking our assessment and find out if bunq is your perfect match!
Take ownership
- Identify and assess users' needs to provide accurate, valid and complete information by using the right methods and tools
Collect and analyze user feedbacks, respond to their reviews while developing and documenting knowledge into helpful content
Take the extra mile to engage our users while providing exceptional support
This challenge is perfect for you if
- You're a (near-) native Dutch speaker, bonus points for French, German, Italian or Spanish
- You can listen, investigate and pinpoint the source of the problem. Then fix it!
- You're a master at using the written word, emojis and gifs to make our users happy
Your space to perform
We give you the space and the tools you need to succeed.
- Salary that grows as you grow
- Performance bonus up to €250 per month
- Earn extra monthly bonus of €100 by supporting bunq's social posts and using bunq as your daily bank
- Hybrid working possibilities that only get better with time
- Work from any of our offices - we cover the transport costs, even if you cycle
- We support your learning (€2.500 per year study budget), growth, and fitness progress with a wellness program and a fierce discount with OneFit
- A MacBook to keep with you while you're with us
- Fabulous in-house chefs cooking delicious lunches and dinners
- Friday drinks and other celebrations - bunq style
We’re an equal opportunity employer. No matter who you are, where you’re from, who you love, follow in faith, disability status, ethnicity or the gender you identify with (tell us your pronouns), you’re welcome at bunq.
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Your journey
How do you become a bunqer? It all starts with a few quick tests that allow us to determine if bunq is a fit for you. If the results show that we’re a match on these fronts, we take it a step further and explore specific roles together. Before we decide on making you an offer, you’ll get a chance to show your skills on your Make A Difference day.
What to expect from the tests
To kick off your application, we’ll first help you check if bunq is the right environment for you to succeed. Our bunq assessment takes approximately 30 minutes and includes 2 tests: an abstract reasoning test and a personality test (MBTI). If we match here, we’ll move on to the next test - this is related to your skills, and differs per role.
