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Second Line Compliance Operations Agent

  • Sofia
BGNĀ 3,268 - BGNĀ 4,047 per monthSupport & Operations

Ready to make a difference?

Our user wants a bank that is centered around their needs, which includes trust in ongoing services. Your challenge in this mission is to strengthen our compliance operations, and ensure that we are compliant to local laws and regulations - and through this, help us keep Making Life Easy for our users šŸš€

Up for it? Kick off your application by taking our assessment and find out if bunq is your perfect match!

Take ownership

Your mission is to keep our users compliant to bunq's policies and the law, while investigating any potential deviations šŸ”Ž As our Customer Guide for Compliance Operations, you will serve our users by taking ownership of:

  • Customer experienceĀ šŸŒ±Ā 

  • Understanding and applyingĀ bunq's AML (Anti Money Laundering) guidelines when reviewing cases

  • Reviewing user transactions, including complex cases that need careful decision-making
  • Process improvements to ensure compliance with laws and regulationsĀ 

This challenge is perfect for you if

  • You have a thorough understanding of AML, EDD, and Compliance Operations topics, whether through previous experience or through your studies šŸ“•
  • You have in-depth investigation & problem solving skills, and have a strong sense of ethics in line with our commitment to ethical financial practices and responsible management of our users' assets
  • You speak data and processes - your accuracy and attention to detail helping you communicate efficiently with internal stakeholders šŸ‘©šŸ»ā€šŸ’»
  • You're excellent at applying a solution-based approach that puts our users first šŸŒ±
  • You are available for a minimum of 32 hours a week šŸ•£
  • You are an effective and quick communicator in English šŸ’¬

Your space to perform
We give you the space and the tools you need to succeed šŸ’ŖšŸ¼

šŸ¤Ÿ Join forces with great colleagues across the globe to revolutionize banking

šŸŒŸ Make lasting impact by working on complex & exciting challenges

šŸ“š Accelerate your career growth with bunq Academy and learning budgets

ļ¹© A competitive gross monthlyĀ base salary between BGN3,268 - BGN4,047

šŸŽÆ Bonus potential based on the impact you make

šŸ’ø Monthly contributions to your phone and internet bills

šŸ’» A Macbook to keep with you while you're with us

šŸ‘©ā€šŸ’» Working hybrid & earn Digital Nomad perks over time

šŸšŒ Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices šŸŒ³)

šŸŖ Lunch and snacks at the office, vegan options included

šŸš“ā€ā™€ļø Stay fit & healthy with a Multisport gym card

āš•ļø Private health insurance, just in case

šŸ» Friday drinks, team events, and other celebrations - bunq style!

  • Sofia
BGNĀ 3,268 - BGNĀ 4,047 per month
Support & Operations


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  • Sofia
BGNĀ 3,268 - BGNĀ 4,047 per month
Support & Operations

Good to know

Your journey

How do you become a bunqer? It all starts with a few quick tests that allow us to determine if bunq is a fit for you. If the results show that weā€™re a match on these fronts, we take it a step further and explore specific roles together. Before we decide on making you an offer, youā€™ll get a chance to show your skills on your Get Shit Done day.

What to expect from the tests

To kick off Ā your application, weā€™ll first help you check if bunq is the right environment for you to succeed. Our bunq assessment takes approximately 30 minutes and includes 2 tests: an abstract reasoning test and a personality test (MBTI). If we match here, weā€™ll move on to the next test - this is related to your skills, and differs per role.