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Associate Team Lead (Operations) - Turkey

Kadıköy / İstanbul€1,400 - €1,900 per monthSupport & Operations

Ready to make a difference?

We want to give our users a smooth and hassle-free banking experience, while ensuring we're available whenever they need us to. As Associate Team Lead, you take ownership in leading a team of helpful and efficient Operations Agents. Your role is to lead one of these teams, to make sure they meet our users' expectations and continuously improve their performance in doing so

Take ownership

Make life easy for our users by leading the operations team and ensuring smooth banking journey

  • Build, grow and lead a team of Operations Agents
  • Coordinate well with the operations teams in other locations
  • Continuously guide and coach your team to achieve individual as well as team growth

This challenge is perfect for you if

  • You have an advanced understanding and knowledge into a support/customer contact centre environment
  • You have a high level of performance management skills - coach individual team members to drive individual and team results
  • You have good understanding of the financial/banking sector - knowledge into KYC, KYB, payment operations and compliance operations will be considered a strong advantage

Your space to perform

We give you the space and the tools you need to succeed.

  • Salary that grows as you grow; we offer starting gross monthly salary of €1,400 - €1,900
  • Earn extra monthly bonus of €35 by supporting bunq's social posts and testing our app
  • A Macbook to keep with you while you're with us
  • Hybrid working possibilities that only get better with time
  • We support your learning and growth with a yearly personal development budget of €900 and 3 days of additional study leave
  • Lunch voucher so you can get what you prefer
  • We'll arrange private health insurance for you


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Your journey

How do you become a bunqer? It all starts with a few quick tests that allow us to determine if bunq is a fit for you. If the results show that we’re a match on these fronts, we take it a step further and explore specific roles together. Before we decide on making you an offer, you’ll get a chance to show your skills on your Make A Difference day. ‍

Click here for a full overview of our hiring process.

What to expect from the tests

To kick off  your application, we’ll first help you check if bunq is the right environment for you to succeed. Our bunq assessment takes approximately 30 minutes and includes 2 tests: an abstract reasoning test and a personality test (MBTI). If we match here, we’ll move on to the next test - this is related to your skills, and differs per role.